Shipping & Returns
Shipping Details & Policy
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Hong Kong |
1. Free Shipping We offer free shipping for all orders. Orders will be shipped by SF Express. 2. Free Pick Up All orders placed online can be picked up in store* (any amount). *Our store located at Kimberley Road, Tsim Sha Tsui, Kowloon, Hong Kong
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China, Macau, Taiwan |
1. Free Shipping We only offer free shipping for all orders HK$5000 or above. Orders will be shipped by SF Express. 2. S.F. Cash On Delivery Orders below HK$5000 will be delivered by S.F. Cash On Delivery. |
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Japan, Singapore, South Korea, Malaysia, Philippines, Thailand, Vietnam |
Shipping will be sent by UPS/ SF Express. We offer a flat rate of HK$480 shipping fee for all orders. |
*Shipments to other places and counties, please contact us for more details.
Estimated Delivery Times:
- In- Stock items : Orders will be processed and shipped within 7 business days of purchase.
- Make-To-Order items : Most of our orders will be crafted and shipped within 4-6 weeks of purchase. Once your order is shipped, you will receive your order within an estimate of 2-3 business days of its ship date (please note that delivery times will take longer for international orders ).
- All orders are shipped from Hong Kong. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
- We do not ship during public holidays.
- We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges. However, we will try our best to avoid any accident.
International Delivery Notice:
Please note that some items cannot be shipped internationally. Please contact us if you are not sure about whether items can be shipped to your country, if items bought cannot be shipped, it will be refunded to you.
For Taiwan and China customers, we will send an email asking for your full name and ID card number. This is required by SF Express to send out your order, please check your emails after placing your order. Thank you so much for your cooperation.
Please do not hesitate to contact us if you have any enquiries: info@someshinningstuff.com
Returns Policy
No Returns
We do not accept returns or refunds. All sales are final.
In-Stock items, Made-To-Order items, special orders and re-sizing are FINAL SALE — no refunds, no exchanges. Once an item has been altered is also FINAL SALE. If you have any questions about your specific item's return policies, please email us before purchasing. Please note, Someshiningstuff reserves the right to refuse returns and refunds.
Lost Items and non delivery
In case of missing/lost/stolen packages we always try to do our best to help you to retrieve and find your parcel. But once your parcel left our warehouse it is no longer within our control. Someshiningstuff is not responsible for stolen, lost or missing packages and can’t be held responsible. Please get in touch directly with the courier with your tracking number.