Frequently Asked Questions

What Kind of Diamonds/Materials Do You Use ?

-Natural Diamonds

Diamonds are one of the hardest natural substances found on earth. All of our diamonds are natural and within the GHI color range & SI-I clarity.

-Natural Gemstones

We use an array of high-quality, precious and semi-precious natural gemstones selected for their beauty and longevity.

Where Do You Source Your Diamonds?

All our diamonds and precious stones are acquired from certified suppliers, ensuring our materials are ethically sourced. We proudly affirm that our creations are free from conflict diamonds.

Do You Offer Bespoke Services?

Indeed, we provide a bespoke service tailored to your desires. We take great pleasure in collaborating with you to fashion custom jewellery pieces. For further details, please initiate direct contact.

How Should I Care for My Jewellery?

18K Gold remains relatively straightforward to maintain. To clean at home, restrict your method to gentle scrubbing with warm soapy water and a soft brush. It is crucial to note the sensitivity of coloured gemstones, like emeralds, to liquids, particularly cleaning solutions. Exercise extreme caution when cleaning these stones. For the maintenance of fine jewellery, professional cleaning is always recommended.

What Kind Of Payment Methods Do You Accept ?

We accept all major credit cards such as Visa, Mastercard, American Express and UnionPay. For wallets we accept Apple Pay and Google Pay. Customers can also enjoy speedy purchase by securely saving their shipping and payment details via our Shop Pay System.

Can I Include a Personalised Gift Message with My Order?

Currently, we do not facilitate a service for including gift messages. However, if you wish to have your jewellery engraved, we welcome your email to explore the particulars of your request.

Do You Offer Engagement Rings?

Our catalogue boasts a selection of rings that beautifully serve as engagement pieces, each imbued with a distinct artistic essence. Additionally, we specialise in crafting bespoke engagement rings, drawing inspiration from our diverse designs. Should you have any bridal enquiries, please do not hesitate to reach out.

Are Rings Available in All Sizes?

While our collection may not encompass every ring size, we encourage you to contact us should your size not be readily available. We shall endeavour to ascertain whether a bespoke adjustment can be made. While not always feasible, we remain eager to accommodate your requirements wherever possible.

Will You Undertake Repairs?

We strive to ensure our jewellery exemplifies durability, yet even the finest pieces may encounter issues, such as stones dislodging or delicate mechanisms failing. Should such circumstances arise, we invite you to reach out to us. We are committed to resolving any concerns to your utmost satisfaction.

How Long Does It Takes For Me to Receive The Product ?

In- Stock items : Orders will be processed and shipped within 7 business days of purchase. Make-To-Order items : Most of our orders will be crafted and shipped within 4-6 weeks of purchase. Once your order is shipped, you will receive your order within an estimate of 2-3 business days of its ship date (please note that delivery times will take longer for international orders ). For more Shipping details please visit ourShipping & Returns Page.

Looking for more information and questions ? Please contact us or use the form below.

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